Information on Returns & Exchanges
Salt Ventures Inc including its subsidiary brands (hereinafter referred to as ‘Salt Ventures’) makes all endeavors to deliver defect free products, however, since all products manufactured by Salt Ventures are locally made with organic products, minor inconsistencies or irregularities present are completely normal and are a part of the manufacturing process. This is also mentioned in the disclaimer against each product in the website.
At the moment, any item purchased on our website does not qualify for any return unless it qualifies otherwise as per our Returns Policy.
Returns or exchanges will only be processed under the following circumstances:
If a wrong / damaged product(s) against your order has been shipped, and/or
If there are clear manufacturing defect(s) that does not fall within the disclaimer mentioned here and against the particular product(s).
To initiate a return or exchange for an item/product click on this link or email us at
firstname.lastname@example.org. Your request will be queued up and you will be contacted by the Customer Care team shortly.
Any returned or exchanged item received by Salt Ventures that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the user/customer at their expense. No amount will be reimbursed in this case.
On arrival of the order, if the user finds the package to be tampered with, the user is not to accept delivery and return it back to the delivery person. The user shall contact the Customer Care Team at email@example.com mentioning the Order ID and Salt Ventures shall do the needful. If the delivery has been accepted by User, it will be assumed that the package was received in a secure manner. In case of Cash on Delivery, the user must check the product delivered before making the payment to the courier person.
In such a case, to initiate a return or exchange, please click on this link or email us at firstname.lastname@example.org within 48 hours of receiving the product. It would be great if you add a line which explains the reason of return or exchange, so that we can take that into consideration and work towards improving it. Your request will be queued up and you will be contacted by the Customer Care team within 2 business days.
Any communication received after the return/exchange window closes shall not qualify for return/exchange unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
Salt Ventures holds the sole discretion to determine whether a refund can be issued.
Salt Ventures does not take title to any returned/exchanged items purchased by the user unless the item is received by Salt Ventures. The defective and/or damaged goods so received are to be communicated to Salt Ventures within 24 hours of its receipt.
We try our best to arrange for the pickup of the product to be returned/ exchanged via our courier partners. In case we are not able to find a courier partner which does not allow for pick up from your location, then we request you to self-ship the product to the original shipping address via a courier partner of your choice. We reimburse upto Rs. 100 as the courier charges by issuing coupons that are redeemable at www.cafoco.co.in. We recommend using India Post to ship your product. Please email us the courier receipt, once you ship the package.
Notwithstanding the above, no product shall be eligible for refund/ exchange if the disclaimer next/under the products clearly mention that it is not eligible for return/ exchange.
*The amount is subject to change