Contact Us
Got questions, feedback, collab ideas or snack confessions?
We’re all ears (and bars)
Whether you're a customer, distributor, gym rat, curious snacker or just someone who wants to rant about fake "healthy" brands - this is your moment, talk to us.
Orders, Delivery & Payments FAQs
Why do you keep tweaking your box?
We’re always looking for ways to improve. Making sure our message is as clear as our ingredients. Small tweaks keep things fresh and functional. But don’t worry, the bar inside is always the same: real and clean.
Why don’t you have Cash on Delivery (COD)?
We’re working on it! As a small team, we’re still ironing out the backend to make COD smooth and reliable. Hang tight - it’s on our to-do list.
When will I get my order?
Most orders reach you in 5–6 working days. We know that feels like forever in snack years, so we’re actively working to make it quicker.
How can I track my order?
Once your order ships (usually within 24–48 hrs), you’ll get a confirmation email with the tracking link.
Why is my order delayed?
We partner with couriers who know what they’re doing. Still, life (and logistics) happens. If it’s taking too long, email us at order@cafoco.co.in and we’ll chase it down for you.
Cancellations, Refunds & Returns FAQs
How can I cancel my order?
If your order’s already shipped, we will be unable to cancel your order. You can however request to cancel if the order hasn't been shipped. Email us on order@cafoco.co.in with your request and we'll help you out.
When will I get my refund after cancelling?
You. can expect a refund in 5–7 business days after cancelling.
How will I know the status of my cancellation or refund?
You’ll get updates on your email.
Can I return my order?
We don’t do returns. Snacks are sensitive. But if your order was damaged, incomplete, expired or just plain wrong, contact us within 24 hours. Don’t open the pack. We’ll verify and fix it.
Can I return the order after opening the pack?
Nope. We follow food safety norms strictly. Open packs can’t be returned. But if there’s something seriously off (like a contamination issue), message us within 24 hours. We’ll look into it and make things right.
Write to us
Snack HQ (officially speaking)
Cafoco Nutrition Pvt Ltd
171/17A, 3rd floor, NSC Bose Road, Tollygunge, Kolkata 700041, West Bengal
CIN: U15490WB2022PTC258562
- Manufactured with care, chaos and clean ingredients :)
In the Queue, Not the Fridge.
We're a small (but scrappy) team, so give us 24-48 hours to get back. Unless we're busy running a marathon or fixing the food industry, then it might take a bittt longer, but we will reply.